top of page

Cancellations and Refunds Policy

At Anadyanta Healing Space (OPC) Pvt. Ltd., operating under the brand names The Healing Guide and NādaVeda ("we", "us", or "our"), we strive to provide the best services to our clients. We understand that sometimes circumstances may require cancellations or refunds. This Cancellations and Refunds Policy outlines the conditions under which cancellations and refunds will be processed for our counseling, complementary medicine, and energy healing training services.

1. Cancellations

1.1. Cancellation by Client

  • Service Bookings: If you wish to cancel a service appointment or booking, please notify us at least 24 hours before the scheduled time. This allows us to offer the appointment slot to another client in need.

  • Classes/Workshops: If you need to cancel your registration for a class or workshop, please notify us at least 7 days before the start date so that we can offer the slot to another candidate.

  • Retreats: Retreat registrations are non-refundable once confirmed. However, if you are unable to attend, your booking may be transferred to a family member or friend, subject to prior intimation and approval. Requests for transfer must be communicated to us at least 7 days before the retreat start date so that we can update participant records and logistics accordingly.

1.2. Cancellation by Us

We reserve the right to cancel any service, class, or workshop due to unforeseen circumstances, practitioner illness, or insufficient enrolment. In such cases, you will receive a full refund or the option to reschedule.

2. Refunds

2.1. Eligibility for Refunds

Service Bookings:

  • A full refund will be provided for cancellations made at least 24 hours prior to the scheduled service time, after the deduction of any applicable bank charges, currency conversion fees, or payment gateway charges.

  • No refunds will be issued for cancellations made less than 24 hours before the scheduled service time.

  • No-Shows & Late Arrivals: No refunds will be issued for no-shows. If you arrive late to a scheduled session, the session will still take place for the remainder of your scheduled time. However, to respect the time of clients booked after you, the session will end exactly at the originally scheduled completion time without any time extension or partial refund for the missed minutes.

Physical Products (Custom Bach Flower Remedies):

  • Due to the personalized, customized, and hygienic nature of botanical formulations, custom Bach Flower Remedies are strictly non-refundable once the remedy has been prepared and dispatched.

  • If a physical product arrives damaged during shipping, please contact us with photographic evidence within 48 hours of delivery for a replacement.

Classes/Workshops:

  • A full refund will be provided for cancellations made at least 7 days prior to the start date of the class or workshop, after the deduction of any applicable bank charges, currency conversion fees, or payment gateway charges.

  • No refunds will be issued for cancellations made less than 7 days before the start date of the class or workshop.

  • No refunds will be issued once the class or workshop has commenced.

  • No refunds will be issued for no-shows or missed classes.

2.2. Refund Process

  • Refund Requests: To request a refund, please contact us at contact@thehealinguide.com with your order details and reason for cancellation.

  • Refund Method: Refunds will be processed using the original payment method. Please allow 14 working days for the refund to be processed and appear in your account.

2.3. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@thehealinguide.com.

3. Rescheduling

3.1. Rescheduling by Client

Service Appointments: If you wish to reschedule a service appointment, please notify us at least 24 hours before the scheduled time. We will do our best to accommodate your new preferred time.

3.2. Rescheduling by Us

We may need to reschedule services, classes, or workshops due to unforeseen circumstances. We will notify you as soon as possible and provide options for rescheduling or a full refund.

4. Contact Us About Our Cancellations and Refunds Policy

If you have any questions about our Cancellations and Refunds Policy, please contact us at:

The Healing Guide | Your Holistic Health Partner

NādaVeda | A School of Sound, Consciousness & Healing

Anadyanta Healing Space (OPC) Pvt. Ltd.

contact@thehealinguide.com

+91-930-693-0868

Last Updated: 11-11-2026

bottom of page