Privacy Policy
At The Healing Guide, your privacy and confidentiality are of utmost importance. This Privacy Policy outlines how we collect, use, and safeguard your personal and sensitive health information when you access our mental and emotional health support services. By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, and any other details you provide during registration or booking.
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Sensitive Health Information: Confidential information shared during psychological consultations, intake forms, or somatic assessments to provide tailored support.
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Usage Data: Details about your visits to our website, such as IP address, browser type, and browsing behavior.
2. How We Use Your Information
The information collected is used exclusively to:
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Provide personalized mental, emotional, and somatic health support services.
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Communicate with you regarding appointments, updates, or service improvements.
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Analyze website usage to enhance user experience.
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Comply with legal and regulatory requirements.
Please Note: Your sensitive health information and psychological session notes are strictly confidential and are never used for marketing, advertising, or promotional purposes.
3. Confidentiality and Data Protection
We are committed to maintaining the highest standard of medical and psychological confidentiality:
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Online Sessions: Online counseling sessions conducted via video are strictly confidential and are never recorded without your explicit prior written consent.
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Your data will only be accessed by authorized personnel bound by strict confidentiality agreements.
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We use secure, encrypted protocols to protect your information during transmission and storage.
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We do not share, sell, or disclose your data to third parties without your explicit consent, except where mandated by a court of law or in emergency situations where there is an imminent risk of harm to yourself or others.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance functionality and improve user experience. You can manage your cookie preferences through your browser settings.
5. Third-Party Services
We may use trusted third-party services (e.g., payment processors, scheduling software) to facilitate our operations. These providers adhere to strict data protection and encryption policies and are not permitted to use your personal data for their own purposes.
6. Your Rights (Including GDPR Compliance)
You have the right to:
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Access, review, or request a copy of the personal information we hold about you.
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Request corrections or updates to your data.
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Request the deletion of your personal data ("Right to be Forgotten"), subject to our legal and ethical record-keeping obligations as mental health practitioners.
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Withdraw consent for data processing at any time.
To exercise these rights, contact us at contact@thehealinguide.com.
7. Data Retention
We retain your information only as long as necessary to provide clinical services and fulfill our legal and ethical record-keeping obligations. Once data is no longer legally required to be kept, it is securely and permanently destroyed.
8. Minors
Our services are not intended for individuals under the age of 18 without explicit parental or legal guardian consent and involvement.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal or regulatory standards. Changes will be communicated via our website, and your continued use of our services signifies acceptance of the updated terms.
10. Contact Us & Grievance Officer
If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal data, please contact our Grievance Officer:
Himanshu Dua (Grievance Officer)
The Healing Guide | Your Holistic Health Partner
NādaVeda | A School of Sound, Consciousness & Healing
Anadyanta Healing Space (OPC) Pvt. Ltd.
+91-930-693-0868
Last Updated: October 20, 2026